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Critical bug fixes are prioritized as urgent and not counted against support time.
All updates and edits of currently supported features may take up to 10 business days.
During times of high demand, these timeframes may be extendedUpdates to supported features vary significantly depending on the size and complexity of the change.
Priority updates and edits will be addressed more quickly as availability allows.
All updates and edits will be limited to 2 hours per month.
During times of peak demand, timeframes may be extended.
Major updates or edits that require regular meetings for coordination will require a subscription upgrade or additional support costs.
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