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Review Developer Access & Support for a detailed outline of this service.
Types of Tickets
Critical tickets (that will not count towards Support hours) include:
Pricing that was a mistake during pricing update
Configurator is unable to design a building
Configurator is unable to submit a design
Bug that was introduced by Idearoom
All other tickets (that will count towards Support hours) include:
Any changes that are not critical to the functioning of the configurator
Pricing updates
Changes to verbiage
Changes to default of items
Adding additional products
Integration or webhook support