Standard subscription provides standard support
Critical bug fixes are prioritized as urgent and not counted against support time.
All updates and edits of currently supported features may take up to 10 business days.
During times of high demand, these timeframes may be extended.
Priority updates and edits will be addressed more quickly as availability allows.
All updates and edits will be limited to 2 hours per month.
Major updates or edits that require regular meetings for coordination will require a subscription upgrade or additional support costs.
Pro subscription provides priority support
Everything included in Standard Support.
Updates and edits will be limited to 4 hours per month.
Enterprise subscription provides enterprise support (Add-on for Pro, included in Enterprise)
Everything included in Standard and Priority Support.
Update and edit requests will be limited to 8 hours per month (including meetings and customer contact time).
Named account representative available to communicate with and help manage your support issues.
Developer Support is technical support for a partner or customer executing a software development or automation project for integration with or extension to IdeaRoom.
Review Developer Access & Support for a detailed outline of this service.