The best way to keep track of your support requests and the status of each is through our IdeaRoom ZenDesk Support Portal.
To access the portal go to the following link:
You may be prompted to enter a password if you haven’t visited here before. Once at this page, you will see two options as shown below:
Click on the “Submit a Request” button to submit a new support request. Please be as detailed as possible with your support request. The more information we have, the better. Please fill out the subject, select the product, enter your description (please be as descriptive as possible) and add pictures and spreadsheets that will help us. Click Submit when you are done.
To check the status of your existing tickets click on the Check your Existing Requests button.
Here you will see all of the tickets that you have submitted and the current status of each.
To see the details of a ticket or add some additional comments to one of your existing tickets, please click on the name of the ticket (the subject column above).
Here you will see the comments that the IdeaRoom support team has added and the current status of the ticket.
This is the most efficient way to check in on a current ticket - please don’t submit a new ticket to inquire about another ticket - this causes delays in our processes and creates inefficiencies in the support team.
Thanks for your continued support of IdeaRoom!