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Requests via SalesView: The days of navigating through a separate portal or sending emails for support requests are over. With our new web widget on SalesView, you'll be able to contact us directly. Better still, if you're signed into SalesView, the system will recognize you, leading to faster, more personalized responses.
Advanced Knowledge Base and AI-Powered Assistance: We've supercharged our support service by integrating a sophisticated knowledge base into our messenger to accelerate your search for answers. Enter your question, and you'll see a customized selection of pertinent articles from our database. If your query isn't immediately resolved by the knowledge base, worry not - our AI, Phil, steps in. Drawing on data from our comprehensive knowledge base and previous client interactions, Phil is committed to providing you with rapid, precise answers. Of course, our dedicated human support team is also available, ensuring you always have the assistance you need.
Instant Chat (Beta): Soon you'll enjoy real-time chats with our Support team while logged into SalesView, enhancing both the speed and effectiveness of our support interactions.
Seamless Screen Sharing: No more struggling with third-party software or sending screenshots. You can now share your screen directly from the messenger.
Google Meet Integration (Beta): If you have a larger request that you'd like to discuss with a specialist, you'll be able to schedule a Google Meet session directly from the web widget.
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